FAQs

Aversa For Her provides designer pre-orders that range from a time frame between 1-3 weeks. During this time you are able to PREORDER your styles and receive before anyone else does! By making a deposit on your PREORDER, the funds get sent directly to us where we place your special order. Once the designer ships your order to us, we will notify you to pay the remaining balance to be paid in full amount. Once received the total balance, your purchase will be shipped directly to you.

If you were to come to our store in person, a similar process will be taken. A deposit before placing your order will be taken. When we receive your item, we will call you to come in for pickup and pay in full.

You have 10 days to cancel the pre-order after the placement date and your deposit will be refunded to store credit. After 10 days, your order may not be canceled.

To view the delivery window on your pre-order piece, look under the description of the particular item. Once you have put a deposit on your pre-order, you can view details of it in your account profile history. Be aware that brands will not offer a more specific delivery window until further along in the production process. For any further questions please contact serive@aversaforher.com

When you have placed an order, you may only update the size of your item while the trunk show event is active. Thereafter, a newly submitted order will take place. Any additional changes can be made by contacting service@aversaforher.com. Please also provide a phone number for us to contact you if needed.

At the time of placing your pre-order purchase, you will be charged a deposit at checkout. Upon receipt of your email confirming the arrival of your purchase, the remaining balance will be processed within 24 hours. The balance will include shipping fees, taxes, and/or duties (when applicable).

There are times when designers cancel specific styles after the pre-order ended because of production. If this happens, your order will be canceled to that specific piece(s) and you will be refunded for the full deposit to the original form of payment of your preorder. Please allow up to 5-7 business days to reflect return onto payment statement.

Designers can occasionally accommodate late order requests once a pre-order has expired on site. We are happy to contact the brand to ask if they can accept a late order, but it is completely at their discretion.

If a late or special order request is approved, the piece will be Final Sale and not eligible for cancellation or return.

Please contact service@aversaforher.com for any questions and be sure to leave your best contact number.

At Aversa For Her we insure all our packages against theft and accidental damage during transit until it is delivered to your address. Once delivered, we no longer are responsible for your purchased goods. If your package is a gift, the person who signs for the package confirms receipt is accountable for the merchandise. If you notice your package is damaged upon arrival, we recommend that you refuse the delivery. Please contact service@aversaforher.com if you refuse your damaged package or have any questions.

Aversa For Her if you are interested in securing an alternative size, simply place a new order and return the original unsuitable item.

Site Credit can be used for any and all future orders, and it does not expire.

If an item you have received a damaged/faulty upon receipt or a manufacturing fault occurs, please contact service@aversaforher.com. Return/exchanges are offered from the first 15 days from the order date. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Please attach photo’s to share with customer service. Every product that leaves our store is examined thoroughly and photographed before sending out to have a reference to the quality before shipping.

To process a return and/or print a new return shipping label:

Sign in to your Aversa For Her customer account and select Shipments in your Account Center

Click Request Return next to the order containing the item you’d like to return

Select the items you’re returning and click Submit Request

Attach your pre-paid return shipping label to the original packaging or a UPS-provided box. You can drop the item at any UPS location or schedule a courier to pick up the item from the comfort of your home.

Please note, customers outside the U.S. must include any and all commercial invoices (included with your return label) for items being returned.

WILL ALWAYS MATCH AN ONLINE COMPETITOR'S NON-CLEARANCE PRICE WITHIN 10 DAYS OF YOUR PURCHASE, SUBJECT TO THE FOLLOWING RESTRICTIONS:

We will match clearance prices only at the discretion of the Sales Manager.

Coupons may not be stacked or mixed and matched with price matches;i. e. we will only match a coupon and price together if the coupon and price are both offered by the same competitor at the same time.

If an item is not in stock at another store, we generally do not match the price. We do not price match stores that do not list or answer a contact phone number, that does not list a business address, or that list nearly all items as discounted. We do not price match on wholesale quantities, considered to be orders of three or more of the same product.